Terms & Conditions — kg997 Online Casino

By accessing, browsing, registering an account on, or placing any wager or bet through the kg997 platform (the "Platform"), you ("the User", "you", "your") acknowledge that you have read these Terms & Conditions in their entirety, that you understand them, and that you agree to be legally bound by them. These Terms & Conditions constitute a binding legal agreement between you and kg997.

If you do not agree to any part of these Terms & Conditions, you must not access or use the kg997 Platform. Continued use of the Platform after any amendment to these Terms constitutes your acceptance of the revised Terms as described in the Amendments section of this document.

These Terms & Conditions apply in conjunction with kg997's Privacy Policy, Responsible Gaming Policy, and any game-specific or promotion-specific rules published on the Platform at any given time. In the event of any conflict between these Terms and any supplementary rules, these Terms shall take precedence unless the supplementary rules expressly state otherwise.

The kg997 Platform is an adult gaming and sports betting service. You must be at least 18 years of age to register an account, make a deposit, place a bet, or participate in any game or promotion offered on the Platform. By registering, you confirm that you are 18 years of age or older.

kg997 takes its obligation to prevent underage gambling seriously. We reserve the right to require age verification documentation at any stage of the account lifecycle — including at registration, prior to any withdrawal, or as part of a routine compliance review. Acceptable forms of age verification include a valid national identity card (NID), passport, or driving licence issued by the Government of Bangladesh or another recognised authority.

If an account is found to have been registered by a person under the age of 18, or if valid age verification cannot be provided upon request:

• The account will be suspended immediately and permanently closed.
• Any deposits made to the account will be returned to the original payment method used, subject to successful identification of the rightful owner.
• Any winnings accumulated during the period of use will be forfeited in full.
• kg997 reserves the right to report the matter to relevant authorities where required by applicable law.

In addition to the age requirement, you represent and warrant that:

• You are accessing the Platform from a jurisdiction in which online gaming and sports betting is lawful for you personally.
• You are not a resident of any jurisdiction in which kg997 has expressly prohibited access.
• You are not acting on behalf of any third party when placing bets or playing games on the Platform.
• You have not previously been self-excluded from the kg997 Platform or had an account terminated for a breach of these Terms.

To access the full range of kg997 services — including deposits, withdrawals, live casino games, sports betting, and bonus participation — you must register a personal account on the Platform. The registration process requires you to provide accurate, current, and complete information including your full legal name, date of birth, email address, phone number, and preferred payment method details.

One Account Per Person

Each individual is permitted to hold only one (1) registered account on the kg997 Platform. The creation of duplicate, secondary, or multiple accounts by the same individual is strictly prohibited and constitutes a material breach of these Terms. Where duplicate accounts are identified, kg997 reserves the right to close all associated accounts, forfeit all balances and pending withdrawals, and permanently ban the user from the Platform.

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your account credentials with any third party. Any activity conducted through your account — whether authorised by you or not — is your responsibility. If you suspect that your account has been accessed without your authorisation, you must notify kg997 immediately via the support channel so that appropriate security measures can be applied without delay.

Know Your Customer (KYC) Verification

kg997 applies Know Your Customer (KYC) procedures as part of its commitment to responsible gaming and fraud prevention. You may be requested at any time to submit one or more of the following documents:

• A government-issued photo identity document (NID, passport, or driving licence).
• Proof of residential address (utility bill, bank statement, or official letter dated within the past three months).
• Proof of payment method ownership (screenshot of bKash or Nagad account registered in your name).

Failure to provide requested KYC documentation within a reasonable timeframe — typically 7 business days from the date of the request — may result in the temporary suspension of withdrawal functionality or, in serious cases, account closure. All KYC documents are processed and stored in accordance with kg997's Privacy Policy.

All transactions on the kg997 Platform are conducted in Bangladeshi Taka (৳ / BDT). kg997 does not apply currency conversion fees or foreign exchange spreads. Your wallet balance is always displayed and settled in BDT.

Accepted Payment Methods

kg997 accepts deposits and processes withdrawals via the following payment methods available to players in Bangladesh:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Internet Banking: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank
• Cards: Visa, Mastercard (subject to availability and your issuing bank's policies)

Deposit Terms

Deposits to kg997 are credited to your account balance in real time or within a very short processing window, depending on the payment method used. The minimum deposit amount is ৳100. There is no upper deposit limit imposed by kg997, though your payment provider may apply their own transaction limits. kg997 does not charge any deposit fee on its side, though your mobile wallet or bank may apply their own service charges.

Withdrawal Terms

Withdrawal requests submitted during Bangladesh Standard Time (BST, UTC+6) business hours are typically processed within 30 minutes for mobile wallet methods (bKash, Nagad, Rocket, Upay). Bank transfer withdrawals may take 1–3 business days depending on the receiving bank. The minimum withdrawal amount is ৳500. Withdrawals will only be processed to a payment method registered in the same name as the kg997 account.

Withdrawal Conditions

Before a withdrawal request is approved, the following conditions must be met:

• Your account KYC verification must be complete and approved.
• Any active bonus funds must have met the applicable wagering requirements in full before the bonus-linked balance can be withdrawn.
• The withdrawal amount must not exceed your available real-money balance (bonus funds are not withdrawable until wagering requirements are met).
• Your account must be in good standing with no active fraud investigation or compliance hold.

kg997 offers a range of bonuses and promotional offers to both new and existing players, including welcome bonuses, reload bonuses, free spins, and seasonal campaign rewards tied to the Bangladeshi calendar. All bonuses are subject to the specific terms published alongside each offer, as well as the general bonus rules set out in this section.

Wagering Requirements

Unless a specific bonus is explicitly marked as "no wagering", all bonus funds credited to your account are subject to a wagering requirement. This means you must wager the bonus amount — or in some cases the combined deposit plus bonus amount — a specified number of times before the bonus-derived balance becomes eligible for withdrawal. The wagering multiplier applicable to each bonus is stated in the individual offer terms at the time the bonus is claimed.

Bonus Eligibility

Unless otherwise stated in the individual offer terms, the following standard eligibility rules apply to all kg997 bonuses:

• Each bonus offer is available once per eligible player, per household, per device, and per shared IP address.
• Bonuses may only be claimed during the stated validity window of the offer.
• Welcome bonuses are available to new accounts only. Existing accounts that register a new account to claim a welcome bonus again will be treated as duplicate accounts under Section 03.
• kg997 reserves the right to decline a bonus award or reverse a bonus credit if it reasonably suspects abuse of a promotional offer.

Bonus Expiry

Bonus funds and free spins that are not used within the validity period stated in the offer terms will expire automatically without replacement or compensation. It is the player's responsibility to track the expiry of any active bonus on their account.

General Bonus Rules

• Bonuses cannot be transferred between accounts or exchanged for cash outside of standard wagering completion.
• kg997 reserves the right to modify, suspend, or permanently withdraw any promotional offer at any time with reasonable notice where practicable.
• In the event of any dispute relating to a bonus, the decision of kg997's compliance team is final, subject to the dispute resolution process in Section 12.

All sports bets placed on the kg997 Platform are governed by the specific betting rules applicable to each sport and market type, as published within the sports betting section of the Platform. In addition, the following general rules apply to all betting and gaming activity on kg997.

Bet Acceptance

kg997 reserves the right to decline or limit any bet at its sole discretion, including but not limited to bets that it reasonably suspects are based on insider information, bets that appear to be placed as part of a coordinated match-fixing arrangement, or bets that exceed the maximum stake or payout limits set for a given market. Notification of declined bets will be provided in the bet slip at the time of placement.

In-Play Betting

In-play (live) betting markets are subject to temporary suspension while a scoring event, video review, or other significant incident is assessed. Bets placed during a suspension period may be voided at kg997's discretion. Odds offered in live markets are updated in real time and may change rapidly; the odds confirmed in your bet slip at the moment of successful placement are the odds that apply to your bet, regardless of subsequent market movement.

Game Integrity and RNG Certification

All casino games offered on the kg997 Platform use Random Number Generator (RNG) technology operated and certified by the respective game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. kg997 does not interfere with the outcomes of any game. Return-to-Player (RTP) percentages for each game are determined by the game provider and are available in the game's information panel.

Prohibited Activities

The following activities are strictly prohibited on the kg997 Platform and constitute a material breach of these Terms:

• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with the Platform in place of a human user.
• Exploiting software errors, display bugs, or technical malfunctions to gain an unfair advantage. Any winnings obtained as a result of such exploitation may be voided.
• Collusion with other players to manipulate the outcome of a game or distort betting markets.
• Any form of money laundering or use of the Platform for any criminal purpose.
• Placing bets on behalf of a third party for commercial gain (i.e., operating as an unauthorised agent or intermediary).

kg997 is committed to promoting responsible gaming and providing players with the tools and information they need to keep gaming a safe, enjoyable, and affordable leisure activity. The Platform is designed for entertainment; it is not a source of income and should never be treated as one.

The following responsible gaming tools are available to all kg997 account holders and can be activated at any time via the account dashboard or by contacting the support team:

• Deposit Limits: Set daily, weekly, or monthly BDT deposit limits. Limits applied take effect immediately; requests to increase an existing limit are subject to a mandatory 7-day cooling-off period.
• Session Time Reminders: Configure a notification to alert you after a set period of continuous play activity.
• Cooling-Off Period: Temporarily suspend access to your account for a defined period (24 hours, 7 days, 30 days, or 90 days).
• Self-Exclusion: Permanently or indefinitely suspend your account. During self-exclusion, the account cannot be reactivated until the stated exclusion period expires. Permanent self-exclusion cannot be reversed.

If you believe that gambling is causing you or someone you know financial or emotional harm, we encourage you to seek support. For full details of all available responsible gaming tools and support resources, please visit our dedicated Responsible Gaming page. For adults aged 18 and above only.

All content on the kg997 Platform — including but not limited to the brand name "kg997", the site logo, all graphical elements, page layouts, written content, software, game interfaces, promotional materials, and underlying source code — is the intellectual property of kg997 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial gaming and betting purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, modify, distribute, or publicly display any content from the Platform without prior written consent from kg997.
• Reverse-engineer, decompile, or disassemble any software or code that forms part of the Platform.
• Use the kg997 brand name, logo, or any associated marks in any manner that could imply an endorsement or commercial relationship without authorisation.
• Frame, mirror, or scrape any portion of the Platform on another website or application.

Game content displayed within the Platform remains the intellectual property of the respective game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) and is governed by their separate licensing terms. kg997 merely presents this content under a valid sublicence agreement.

To the fullest extent permissible under applicable law, kg997 and its officers, directors, employees, agents, and technology partners shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of winnings, profits, or anticipated savings.
• Loss of data or account information resulting from a security incident outside kg997's reasonable control.
• Interruption or unavailability of the Platform due to scheduled maintenance, emergency technical work, third-party infrastructure outages, or force majeure events.
• Errors in odds display caused by data feed failures from third-party sports data providers, where such errors are identified and corrected promptly after discovery.
• Any action or inaction by a game provider affecting the outcome or availability of a game.

kg997's total liability to you for any direct loss arising from a proven failure of the Platform or its services shall not exceed the amount of your actual real-money balance at the time the relevant incident occurred. This limitation applies regardless of the form of action — whether in contract, tort, strict liability, or otherwise.

Nothing in this section limits kg997's liability for fraud, gross negligence, or any other matter that cannot be excluded by law.

Either party may close a kg997 account. The procedures and consequences differ depending on which party initiates the closure.

Voluntary Closure by the Player

You may request the closure of your kg997 account at any time by contacting the support team. Before closure is finalised:

• Any remaining real-money balance will be withdrawn to your registered payment method, subject to KYC verification being complete and no open bets or bonus wagering obligations remaining.
• Active bonus funds that have not met wagering requirements will be forfeited upon closure.
• Open bets will be settled according to their normal outcome and any resulting balance paid out prior to final account closure.

Termination by kg997

kg997 reserves the right to suspend or permanently terminate any account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Evidence of fraudulent activity, money laundering, or other criminal conduct.
• Failure to complete required KYC verification within the stated timeframe.
• Creation of duplicate accounts.
• Suspected use of the account by a person under the age of 18.
• A request by a regulatory or law enforcement authority.

Where an account is terminated by kg997 for a confirmed breach of these Terms, any balance remaining in the account (including real-money funds) may be withheld pending investigation. Where no breach is confirmed following investigation, real-money funds will be returned to the player.

kg997 reserves the right to amend, update, or replace these Terms & Conditions at any time. Amendments may be made for a variety of reasons, including changes to applicable law or regulations, updates to Platform functionality, the introduction of new services, or corrections of errors in the existing Terms.

When material changes are made to these Terms, kg997 will notify registered users via one or more of the following channels: an on-Platform notification displayed upon login, an email to the registered address on your account, or a notice posted prominently on this page with the updated effective date.

The date at the top of this page ("Effective Date") indicates when the current version of the Terms entered into force. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and request account closure in accordance with Section 10.

These Terms & Conditions and any dispute arising out of or in connection with them, or your use of the kg997 Platform, shall be governed by and construed in accordance with the laws applicable to the operation of the Platform. kg997 is committed to resolving disputes fairly and efficiently.

Dispute Resolution Process

If you have a dispute with kg997, please follow these steps in order:

1. Contact Support First: In the first instance, contact the kg997 support team at [email protected] with a clear description of the issue, the relevant account details, and any supporting evidence (screenshots, transaction references, dates and times in BST). Our team aims to resolve the majority of disputes within 5 business days.
2. Escalation: If you are not satisfied with the initial response from the support team, you may request that the matter be escalated to a senior compliance officer. You will receive a written response to escalated disputes within 14 business days of the escalation request.
3. Final Decision: The decision of kg997's compliance team, communicated in writing, represents kg997's final position on any internal dispute. kg997's decisions on matters of game outcome (based on certified RNG results), odds (based on confirmed market data), and bonus eligibility (based on the published offer terms) are final and binding.

Nothing in this section prevents either party from seeking urgent injunctive or other equitable relief through a court of competent jurisdiction where such relief is genuinely necessary to prevent irreparable harm.